What is the Frontier Airlines Cancellation Policy? Key Factors Decoded

Cancellation is among the important factors to be considered when it comes to booking a flight. Since travel plans tend to change, you never know staying informed with all-inclusive details could help you exercise your rights and avail the given options with absolute ease. Likewise, understanding the Frontier Airlines cancellation policy is essential for you to make decisions, whether you want to cancel your flight or it’s cancelled by the airline itself.

Known for its affordable fares and extensive route network, Frontier Airlines offers a comprehensive cancellation policy which is flexibly designed to help customers with various options. This blog provides deep insights into the refund options and also shares useful tips to help you enjoy a smooth experience while you navigate the cancellation procedures. 

Read on!

Everything You Must Know About the Cancellation Policy for Frontier Airlines 

Frontier Airlines allows you to cancel your flight. However, here are certain important points to remember: 

• If you cancel the flight before its departure time, it could save you money. 

• If you cancel your flight, you will be provided a travel credit for the amount you paid, but any applicable fees will be deducted from that amount.

• Customers who purchase the Basic or Standard Fare need to pay a cancellation fee of US$99 (per passenger, per direction). Also, if the fee is more than the price of the flight ticket, the customer doesn’t get any refund. 

• You don’t need to pay any fee if you had purchased an Economy, Premium, or Business, or bundle; purchased an Economy Fare or Bizfare; or you are an Elite member making the flight cancellation more than 7 days before the date of departure.

• According to the Frontier Airlines 24 Hour Cancellation Policy, you may also get full refund if you choose to make the cancellation within 24 hours of reservation and your flight is more than 7 days away from the date of departure. Also, if you hold the Diamond Elite membership, you can cancel up to 24 hours before departure and get a full refund.

• If you miss check-in or boarding within the given timeframe, your flight will be considered a “No-Show” and canceled. In fact, this also applies to any subsequent flights, including return flights, on your itinerary. Thus, you are advised to check-in at least 60 minutes before departure and board your flight at least 20 minutes before its departure time.

Does Frontier Provide Full Refund on Flight Cancellations?

Read below and find out whether you are eligible for full refunds or not! 

• Full refund may be provided if you cancel your flight within 24 hours of purchase. Here your travel date must be more than 7 days away. No extra charges will be applicable. You can visit the “My Trips” section on the airline’s website to post a refund request.

• If you cancel less than 7 days before your date of travel, you will get a credit in return for the cancellation, and a fee will also be charged. 

• If you cancel after 24 hours of purchasing the flight ticket, or even if you bought it less than 7 days before traveling, you might have to pay a fee to cancel. You will be provided a credit for the ticket price minus the fee. The credit can be used for your future travel with the airline. Just visit the official website and use the “Credit with Frontier” as your payment while reserving a new flight. This step will apply the credit maintained in your account. 

• If you purchase WORKS, exclusive bundle packages offered by Frontier Airlines, you get refundability included. You can keep the value of your purchase for up to 1 year from the date of transaction. But for this, you must cancel your ticket more than 24 hours before departure. And, if you cancel or make changes within 24 hours of departure, you will have to pay the standard change fee. If you want to post a refund request, you can fill out an online request form made available on the airline’s website. Also remember, no-shows or late cancellations incur a service charge equal to the unused portion of your itinerary.

What If I Cannot Travel Due to Illness?

As specified by the airline on its official website, passengers who cannot travel due to a serious communicable disease, which can lead to bad health issues or spread through casual contact on a plane, may get a transferable travel credit. The validity is 5 years.

So, the eligibility for this credit depends on factors including – suggestion for not to travel made by a medical professional in case you are suffering from a severe communicable disease, a ban or restriction implemented by the government after you had purchased the flight ticket, a quarantine announced at your destination which is for over 50% of your trip, and advisory for not to travel issued by a medical practitioner due to a health emergency announced by authorities.

If you want to post a credit request, you need to submit a document which consists of the government order (as per applicability) and a letter signed by a licensed medical professional. 

Once you submit the request, it will be assessed and approved, if found suitable. You may also need to pay a processing fee, which can be deducted from the credit.

How to Cancel a Frontier Flight?

The flight can be cancelled through the airline’s official website or its mobile app. 

• Website – Go to the My Trips and Travel Info section and then select Manage Trip. Now you need to enter your Last Name and Confirmation Code and select “Cancel Booking”. The system will show sequential steps following which you can easily cancel your flight. 
• Mobile App – Go to the My Trips section and then to Manage My Booking. This is related to the flight you want to cancel. So now select the “Cancel Flight” option reflecting at the bottom and then follow the steps shown by the system.

What if Frontier Cancels or Delays my Flight?

Bad weather conditions or unforeseen events could affect the airline’s operations. If your flight gets canceled by the airline itself, you are provided with three options – rebook your flight, get a Frontier credit, or post a refund request. In the last option, the airline will issue a refund for the fare you purchased and also for any additional services you bought for that specific flight. 

If a domestic flight gets delayed for over 3 hours and an international flight is delayed for more than 6 hours, the airline sends you an email to use certain options. This may include rebooking your flight or cancelling it. You can manage your flight by visiting the airline’s website. 

If the delay happens for less than 3 hours then you need to check your text messages and email id for any updates issued by the airline. Frontier’s website also helps you with an option to track the flight status.

If the options are not appropriate or do not align with your plans, you can ask for a refund, do rebooking, or cancel the flight. You will get a credit with 5 years validity starting right from the cancellation date.

Please Note: If a flight is cancelled by the airline due to factors not under its control, then you will only be provided with a booking on the next flight available with the airline. No compensation will be made.

Tips for a Stress-Free Flight Cancellation Experience 

No wonder, you may need to cancel your flight with Frontier Airlines. So, adhere to certain significant tips and proceed with ease! 

Read the Cancellation Policy in Toto

Familiarize yourself with the specific cancellation terms set by the airline. This may include timeframes to cancel flights, refund options, and other best courses of action available for you. 

Know the Time Window

You may be eligible for a full refund as per certain criteria. So, always make sure to check the exact window for your flight ticket.

Understand Fare Types

Since rules and restrictions can be different for all fare types, you must carefully assess the same. 

Know the Cancellation Fees

Stay informed about any charges or fees associated with cancelling your flight.

Maintain Clear Records 

Make it a point to keep all the confirmation emails and cancellation receipts intact with you. These may be useful in case you need to handle any disputes while seeking refunds.

While these points will prove to be useful, you can always connect with the airline’s customer care department in case of any issues, queries, or concerns.

On the whole, the cancellation policy of Frontier Airlines is focused on balancing affordability with flexibility for customers. You are advised to carefully read through the above guide to know about specific terms and the available options to avoid surprises. Planning ahead and understanding the cancellation process can save you time, effort, and of course money. This ensures that your travel experience remains stress-free. You can confidently manage your bookings and adapt to changing plans with ease. 

Make sure to cancel as soon as possible if your plans change, as this could help minimize fees and maximize refund options. Refunds may take several business days to process after cancellation. But you are strongly encouraged to connect with the airline’s customer care representatives to understand the rules in a better manner or get your queries addressed suitably. Happy travels! 

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