EL AL Airlines Frankfurt Office in Germany

The EL AL Airlines Frankfurt Office in Germany serves as a primary point of contact between the airline and its customers. Whether you need assistance with flight bookings, modifications, or other services, you can connect with the dedicated team for personalized guidance. Avail the best in-person expert advice tailored to your travel requirements.

Whether you are planning a leisure trip with friends or family, or traveling for business, the team assesses your interests and preferences for the best air travel arrangements. Go ahead, discover the comprehensive guide! 

EL AL Airlines Frankfurt Office Address

Eschersheimer Landstr. 162, 60322 Frankfurt/Main, Germany

Contact Number: 496931090007

Fax Number: 49-069-45001776

E-mail: FRA.info@elal.co.il

Working Hours: Monday – Thursday 08:30-17:30, Friday 08:30-15:15

EL AL Frankfurt Airport Office

Frankfurt Airport
60547 Frankfurt am Main, Germany

Map:

EL AL Airlines Head Office Address & Contact Details

EL AL Israel Airlines Ltd.
P.O. Box 41 Ben Gurion Airport, Zip Code 7015001

Contact Number: +972-3-977-1111

Working Hours: Sunday through Thursday: 9:00 a.m. to 11:30 p.m.

Friday: 8:00 a.m. to 1:00 p.m. Saturday evening: 7:00 p.m. to 11:30 p.m

EL AL Airlines Check-In: www.elal.com/checkin

EL AL Airlines Official site: https://www.elal.com/

Services Offered by the EL AL Airlines Frankfurt Office in Germany

Here are a range of services provided by the friendly travel professionals:

Flight Booking

The expert team is readily available at the Frankfurt office to assist you with booking flights, whether it’s a single ticket or a group reservation for corporate travel. They guide you through the process, help you explore various options, compare prices & schedules, and reserve the best flight aligning with your preferences. You can raise queries related to payments, modifications, cancellations, and additional services to be satisfied with what they serve you with.

Edit or Manage Booking

No doubt, you may need to make changes to your flight already reserved with the airline. Be it about rescheduling, changing name on flight ticket, upgrading seats, selecting a different class type, adding special requests, or purchasing extra baggage, you can consult with the team. They inform you about all the relevant aspects and facilitate the necessary changes smoothly. 

Cancel Booking

You may have to cancel your flight due to certain changes in the schedule. So, you can visit the office to cancel your reservation. If your ticket is refundable, the team will assist you in submitting a refund request and track its status. It may be credited in the form of cash, points, or vouchers. On the other hand, the team can also inform you about the rescheduling options, if available at that moment. 

Corporate Accounts Handling 

If you keep traveling for official purposes or with your team on a regular basis, you can enquire about corporate accounts at the Frankfurt office. The team guides you through registration procedures and helps you secure special rates for your company’s travel requirements. You can also explore various offers and exclusive deals available for business travelers.

Additional Baggage Purchase 

Make sure to gather complete information about the airline’s baggage policy. Be it size or weight restrictions for carry-ons and checked luggage or anything about baggage related to your destination, the team shares everything with you. If you need to carry more checked bags, you can purchase the same in advance. You need to pay the applicable charges. Although the purchase option may also be available at the airport, purchasing beforehand saves your time and effort during check-in.

Musical Equipment 

You may have the need to carry certain special equipment including musical instruments with you onboard. It’s beneficial to contact the Frankfurt office team for the specific rules or guidelines set by the airline for taking such items on the flight, otherwise you may face hassles during check-in.

Check-in Assistance

The expert team engaged at the Frankfurt office also addresses your concerns related to check-in and boarding pass issuance. You can ask about document requirements, procedures for domestic and international flights etc. Be prepared and stay away from any last-minute issues or delays. Even complete information about the web check-in is also available. 

Travel of Senior Citizens

The airline provides special services to ensure a comfortable journey for elderly passengers. Whether they need to travel alone or with you, consult with the team to learn about the important arrangements, airport & in-flight assistance, and the applicable charges.

Special Assistance Services

Passengers with disabilities or medical needs can request special arrangements such as wheelchairs, oxygen devices, or any kind of medical aid. If you have any queries or need information about posting the request, get in touch with the team posted at the Frankfurt office so that they can understand your requirements. You must abide by the airline’s specific guidelines for the same.

Frequent Flyer Program Sign Up 

You may like to enquire about the airline’s frequent flyer program which brings you several rewards. You can ask about the registration process, earning miles, using them on flight bookings and purchases through partner sites, and much more. In fact, if you are already using the miles program, there could be certain doubts or queries. So, the same can be diligently handled by the professionals at the Frankfurt office.

Traveling with Infants

Do you need to take an infant onboard? Make sure to notify the airline’s team in advance so that the crew can assist you on the flight. The Frankfurt office team can provide guidance on the required documentation and onboard facilities to ensure a comfortable journey for your little one.

Traveling with Expectant Mothers

Special assistance services are also provided for expecting mothers traveling onboard. If you have such a passenger with you or even if they need to fly alone, reach out to the office to submit requests for special services. You may also need to prepare certain documentation. Obtain all the information from the team and comply with all the protocols, ensuring safety and comfort for the mother and accompanying passengers.

Flight Booking for Unaccompanied Minors 

If you want to reserve a flight for a minor traveling alone, the team can assist with decoding the relevant guidelines defined by the airline. You can also seek assistance with the necessary paperwork. Stay assured that the airline’s crew takes care of your child’s safety from check-in to arrival at the airport. 

Traveling with Pets

You need to check the airline’s pet policy and find out if pets are allowed to travel onboard or not. If yes, you need to know the types of pets allowed, type of carrier permitted, applicable charges, and many more such factors. So, contact the travel specialists posted at the Frankfurt office to understand everything in detail. 

Airport Lounge Access

You can use lounges at the airport to recharge yourself before catching your flight. If the airline has its own lounges, you may check with the Frankfurt office team whether you are eligible to access the same as per your fare type or maybe if you are a frequent flyer member. Otherwise, you may ask about the criteria to access other lounges at your airport. 

Visa & Travel Documentation

Visa requirements can sometimes become complex. The Frankfurt office experts provide guidance on application and renewal procedures, along with the necessary documents to be shown. You may have several other concerns as per your destination. Don’t worry! Get it all addressed by the team and stay stress-free. 

Car Rental Services

If you need urgent transportation after arriving at the airport as you may have to rush somewhere, you can book car rental service in advance. Understand the procedures from the team and seek guidance for choosing the best channel for such reservations. 

On the whole, the team engaged at the EL AL Airlines Frankfurt Office in Germany aims to serve you with full dedication and passion. They can address any concerns you may have related to your travel plans. They work with a customer-centric approach and offer tailored services to make your journey smooth and enjoyable. That’s why travel experts recommend connecting with an airline’s physical office for in-person consultation and complete knowledge about the prevailing protocols. Have a joyful travel experience with the airline! 

Frequently Asked Questions

Make sure to read answers to some common queries raised by leisure and business travelers. Prepare for your air journey in a better way!