Emirates Jakarta Office in Indonesia

Planning a leisure or business trip involves multiple steps and procedures. Thus, you need to be well-prepared and stay informed about the relevant protocols to avoid last-minute issues. A team of dedicated travel industry specialists is actively engaged at the Emirates Jakarta Office in Indonesia to provide you with personalized assistance. Whether you need expert guidance on booking flights or have queries about your itinerary, baggage policies, refunds, cancellations, seat changes, rescheduling etc., you can plan a visit to the Jakarta office for direct interaction with experts.

The following services offered by the Emirates Office in Jakarta, Indonesia can help you organize all your travel arrangements smoothly.

Office Address of Emirates, Jakarta

Sequis Tower,
Jl. Jenderal Sudirman Street No.Kav. 71 Ground Floor,
Senayan, Kebayoran Baru, Jakarta, 12190, Indonesia

Airport Address of Emirates, Jakarta

Soekarno–Hatta International Airport
Benda, Tangerang City, Banten, Indonesia

Airport Contact Number: +622155912648

Emirates Jakarta Corporate Office Contact Info.

Tel: +622129345555

Email: security@emirates.com

Office Working Hours: Monday-Friday, 8:30 am–3:45 pm

Map

Official Website: https://www.emirates.com/us/english/

Book a Flight: https://www.emirates.com/us/english/book/

To Manage Booking: https://www.emirates.com/us/english/manage-booking/

Flight Status: https://www.emirates.com/us/english/manage-booking/flight-status/

Emirates Head Office Information

Main Office Address: Customer Affairs Department, Emirates, P.O. Box 686, Dubai, United Arab Emirates

Phone Number: +971 600 555 555

Fax Number: 971 429 507 58

Email ID: media.relations@emirates.com

Working Hours: Monday to Friday, 9 AM–5:30 PM, and closed on weekends and public holidays 

Carry-On Baggage Details

Inquiries About Baggage: https://www.emirates.com/us/english/before-you-fly/baggage/

Delayed and Damaged Baggage: https://www.emirates.com/us/english/before-you-fly/baggage/delayed-damaged-baggage/

Additional Baggage: https://www.emirates.com/us/english/before-you-fly/baggage/purchase-additional-baggage-allowance/

Baggage Allowance

Oversize baggage charges	Checked Baggage	Overweight baggage charges
Excess baggage charges	View Airlines Hand	Cabin Baggage

Services Offered by the Emirates Jakarta Office in Indonesia

Below is a detailed overview of some of the key services available at the Emirates office. You can avail the same for a relaxed flying experience.

Flight Reservation

Contact the specialists posted at the Jakarta office to explore various flight schedules. The team considers your requirements and budget, thereby suggesting the best flight options.  You can take note of the reservation procedures, best payment options, add-ons, and more such aspects under expert guidance. Whether you need to book for a solo trip, a family vacation, or a corporate trip, you can gather information about the available promotional deals to make great savings on flight bookings.

Flight Cancellation 

Certain unexpected scenarios may force you to cancel your flight. So, get in touch with the Jakarta office team to know about the cancellation procedure and post a refund request, if applicable as per your booking type. The team also shares further options with you including flight rescheduling, which is subject to availability. 

Manage Flight Booking

Since a need to edit or make certain changes to an existing reservation could arise all of a sudden, the Jakarta office helps you understand the relevant options and proceed with the same. Whether you want to add extra baggage, upgrade your seat, cancel your booking, change your travel class, or make any other changes, let the team assist you every step of the way.

Baggage Purchase

While you might be familiar with the airline’s baggage policy, you might need clarity on certain aspects. You can connect with the team at the Jakarta office for complete information about the baggage rules applicable for domestic and international flights. If need arises, you will have to purchase extra baggage beforehand. Although such services may be available at the airport, this could be time consuming, as you need to mark your check-in as well. So, avail additional baggage purchase services at the Jakarta office with utmost convenience.

Check-in Assistance

Check-in for a flight is a simple procedure. But you still need to be aware of the documents required to be shown at the check-in counter for a domestic or an international flight. If you have questions about the check-in process or required documentation, the team can advise you accordingly. Ensure you carry all necessary paperwork, including passports, visas, and travel certificates, to prevent delays at the airport. Moreover, you can also get your queries regarding web check-in addressed in the most suitable manner.

Special Assistance Services

The airline provides modern services to enable a comfortable flying experience for passengers with disabilities or special needs. You can post advance requests for wheelchair assistance, medical equipment, or other arrangements so that they are available at the time of your flight. Even if you are not able to add such requests during a flight booking, you may still do the same much ahead of your flight’s departure date.

Special Services for Senior Citizens 

If you have made a flight booking for senior passengers or they are flying on the same itinerary with you, it’s beneficial to confirm about the relevant services made available by the airline. The Jakarta office team makes you familiar with specific arrangements which could be made for them at the airport and on the flight. Specifically, medical aid can always be requested.

Flight Booking for Unaccompanied Minors

You may need to book a flight for your child who is a minor and needs to fly alone. In such a scenario, the Jakarta office team helps you with understanding the airline’s particular policy according to which you can plan this trip. You must be aware of the minimum age requirements, documents to be shown, and other formalities to be fulfilled to avail the flight booking services for unaccompanied minors.

Traveling with Pets

Are you planning to bring your furry friends onboard? Well, you need to be familiar with the airline’s pet policy. Reach out to the Jakarta office team and find answers to queries like whether they can travel in the cabin or only as cargo, number of pets allowed, size of pet carrier, and other regulations. It’s advisable to book pet travel services well in advance, as urgent requests may not be accommodated. 

Frequent Flyer Program 

Registering for the airline’s frequent flyer program can certainly help you earn travel rewards. If you are a passionate traveler and want to enrich your air travel experience, you can earn miles on flight bookings and more purchases through the airline’s partner sites. At the same time, these miles can be redeemed on booking award flights, reserving hotel stays, or making everyday purchases through partners. You can seek guidance from the Jakarta office team for the signup process and understand the further procedures. 

Lounge Access

Using a lounge before you catch your flight could enhance your overall travel experience. You can confirm from the Jakarta office team whether lounge access is available as part of your flight booking. If not, you may enquire about the procedure to access the lounge, including the eligibility criteria. 

Car Rentals

You may need urgent vehicle availability right after you land at the airport. Although certain car rental booking options may be available on the airline’s website, you can confirm about the same from the Jakarta office team for better clarity. They can guide you on using the right approach to book such a service in advance. 

Visa Application Advice 

If you are planning an international trip, you may need visa application services. Such solutions are not directly available at the Jakarta office, but the experts can definitely guide you to opt for the suitable channel to apply for a visa. Even if it’s about visa renewal, the team can suggest you accordingly. 

On the whole, it’s all about being aware of all the flight related services to plan a perfect air travel. That’s where the role of the Emirates Office in Jakarta, Indonesia comes into play. Connect with travel specialists for the best flight booking services and go ahead with planning the journey of your dreams!

Frequently Asked Questions!

Some of the common queries regarding the Emirates Jakarta Office in Indonesia are addressed below for your consideration.