Emirates Durban Office in South Africa

The Emirates Durban Office in South Africa functions as a central hub for direct engagement between the airline and its passengers. If you need assistance with your flight reservations or any other travel-related queries, you don’t need any appointment. You can visit the Durban office and consult with the dedicated team for personalized guidance.

Whether you’re traveling for leisure with friends or family, or it’s a business trip, you can enquire about a range of services provided by the airline. Even if you are interested in promotional deals, discounts, or special schemes on flights and other services, the travel representatives can assist you grab the best offers as per your travel requirements.

Office Address of Emirates, Durban

3rd Floor East Wing
The Arch 1 Ncondo Place Umhlanga Ridge Umhlanga
4319

Airport Address of Emirates, Durban

King Shaka International Airport
King Shaka Dr, La Mercy, 4407, South Africa

Airport Contact Number: +27324366585

Emirates Durban Corporate Office Contact Info.

Tel: +27103440608

Email: security@emirates.com

Office Working Hours: Monday-Friday, 8:30 am–4:30 pm; Saturday, 8:30 am–12 pm

Map

Official Website: https://www.emirates.com/us/english/

Book a Flight: https://www.emirates.com/us/english/book/

To Manage Booking: https://www.emirates.com/us/english/manage-booking/

Flight Status: https://www.emirates.com/us/english/manage-booking/flight-status/

Emirates Head Office Information

Main Office Address: Customer Affairs Department, Emirates, P.O. Box 686, Dubai, United Arab Emirates

Phone Number: +971 600 555 555

Fax Number: 971 429 507 58

Email ID: media.relations@emirates.com

Working Hours: Monday to Friday, 9 AM–5:30 PM, and closed on weekends and public holidays 

Carry-On Baggage Details

Inquiries About Baggage: https://www.emirates.com/us/english/before-you-fly/baggage/

Delayed and Damaged Baggage: https://www.emirates.com/us/english/before-you-fly/baggage/delayed-damaged-baggage/

Additional Baggage: https://www.emirates.com/us/english/before-you-fly/baggage/purchase-additional-baggage-allowance/

Baggage Allowance

Oversize baggage charges	Checked Baggage	Overweight baggage charges
Excess baggage charges	View Airlines Hand	Cabin Baggage

Services Available at the Emirates Office in Durban, South Africa

Explore the comprehensive range of services provided by the Emirates office. 

Flight Reservations 

You can contact the team to enquire about a flight as per your schedule. Whether you want to reserve a single ticket or it’s a group trip for your company, the Durban team can guide you with a simplified as well as streamlined process. You can also raise queries related to additional services offered by the airline and even about the new guidelines introduced for the convenience of passengers. 

Modify Flight Booking 

After you book your flight, no doubt, plans can change unexpectedly. So, you need to update, edit, or modify your reservation like rescheduling, upgrading seats, changing the class, adding special requests, adding pet travel, or adding extra baggage. With professional guidance available at hand, you get to know the suitable procedures for any such modifications. The Durban team also keeps you informed about the airline’s policies and restrictions for the same. 

Flight Cancellation 

If you need to cancel your flight due to unforeseen circumstances or emergencies, you can visit the Durban office for personalized support. The team can help you cancel or reschedule your flight and also provide information about refund if the ticket is refundable. You may also get a redeemable voucher or coupon in place of refund, as per applicability.

Baggage Policy

You must be aware of the baggage policy set by the airline whether it’s about carry-ons or checked bags. You can connect with professionals to confirm the size, weight etc allowed for bags for domestic and international flights. There could be the requirement to purchase extra baggage. So, you can avail such services at the Durban office at the time of flight booking. You can also get it added later, but doing it in advance is beneficial, as purchasing baggage at the airport before your flight could be time consuming. 

Check-in Documentation 

If you need guidance on check-in procedures or required documents, the Durban office team can provide all necessary information, especially for international flights where documentation and customs formalities are important. So, make sure you fulfil the documentation requirements or keep the required health certificates etc handy to prevent last-minute issues at the time of check-in.

Travel Assistance for Senior Passengers

If you are booking a flight for an elderly family member traveling alone or even on the same flight with you, you can avail special assistance services provided by the airline. The Durban office can provide details about the available options and you have to pay the applicable charges to ensure a comfortable journey. It is suggested to request such services well in advance. 

Special Accessibility Services

The airline strives to make travel accessible for all. If a family member traveling with you requires wheelchair assistance, medical devices, or there are other special needs, you can connect with the Durban office to post a request for such services along with your flight booking. Informing the airline’s team in advance helps in timely and proper arrangements at the airport and on the flight. Thus, passengers with disabilities can travel without any hassle.

Traveling with Infants 

The airline’s special assistance services also include arrangements for infants. If you need to take an infant with you onboard, you can get it mentioned along with your flight booking. Else, the Durban office team can also guide you to post a request for the relevant arrangements on your flight. This ensures you have a safe and comfortable journey with your little one.

Flight Booking for Unaccompanied Minors

You can speak with the Durban office team and confirm the airline’s unaccompanied minor’s policy. Flight booking for your minor child can be made. Let the experts guide you with making such a flight reservation while you adhere to all the given guidelines.

Corporate Account Packages 

If you keep traveling for official purposes, you can inquire about travel packages available for corporate organizations. The Durban office team can explain to you the registration process, eligibility, and how to avail special offers to make your corporate travel more economical.

Loyalty Program

Looking to save on flights? You can enquire about the airline’s loyalty program which helps you earn and redeem miles as a regular flyer. The Durban office team can explain the benefits, help you sign up for the same, and also share advice on maximizing your overall travel experience. 

Lounge Access

The airline may have its own lounges at select airports. You can connect with the Durban office to seek information about the inclusion of lounge access along with your ticket purchase. Even if it’s not included, you can purchase the lounge access as per guidance from experts.

Travel with Pets

You can obtain all the essential information about the airline’s pet policy, which includes approved carriers, types of pets allowed, and number of pets which can fly with you.  Pets may be allowed to accompany you in the cabin or travel as cargo. You are suggested to notify the airline well in advance to ensure a smooth journey.

Car Rental Services

If you need transportation upon arrival at the airport, you can book a rental car. Seek assistance from the Durban office professionals to choose the right channel and make such a reservation in advance. 

To sum up, the Emirates Office in Durban, South Africa provides a wide array of services to address your business and leisure travel needs. Whether you need assistance with bookings, modifications, special services, or other travel arrangements, the team is dedicated to offering personalized and efficient support. Travel safely!

Frequently Asked Questions

Take a look at certain key queries answered below.